Packages are shipped within 48 hours of receipt of payment through a fast shipping company with tracking number and signature delivery. In case we can not meet the deadline, the customer will be notified by email. We do not send plants on Friday so they do not have to spend the weekend inside a box without light or air.
The boxes we use for shipping protect the product properly. Shipping costs include handling, packaging and postal charges. Shipping costs may vary depending on the destination of the package. In case the package arrives damaged, we manage the relevant qualification to the transport company and we send you a new product.
If you are not satisfied with the product, we will handle the return and we will refund the entire money of the product.
You have up to 14 calendar days from the day of delivery to communicate the return of the product. We manage the return by means of courier service without added cost for the client. The return does not apply to plants because they are perishible products.
In case of return, the full amount of the product will be refunded and the return method will be the same as the one used in the purchase of the product. The refund period will be of 48h from the reception of the returned product.
If there is a manufacturing defect in your Citysens garden, we will exchange it without any charge during the first 24 months after the purchase of the product.